Refund and cancellation policy

Why there are no refunds

What you buy is access, and it is delivered in full the moment your membership activates. Within minutes of paying, you can browse every profile on the site, run every filter and send requests. There is no partial delivery and nothing to return.

No refund is given for

• Not finding a suitable match.
• Dissatisfaction with the number or type of profiles available.
• Requests being declined by other members.
• Choosing not to use the membership after activation.
• Unused days remaining on a package.
• Removal of your profile for breach of the terms.
• A change of mind after purchase.

The narrow exceptions

We refund in full, within 7 to 10 working days, in only these cases:

• Duplicate charge. You were charged twice for the same package.
• Failed activation. Payment was taken but membership did not activate, and we could not fix it within 72 hours.
• Unauthorised transaction. Confirmed fraudulent use of your card, verified with your bank.

Email billing@byahme.com with your profile ID and the transaction reference.

Cancellation

Packages do not renew automatically, so there is nothing to cancel to avoid a future charge. You can stop using the service or delete your account at any time. Deleting your account does not refund the remaining period.

Upgrades

You may upgrade at any time by paying the difference between the two package prices. The new period runs from the date of upgrade. Downgrades are not available mid-period.

Chargebacks

If you raise a chargeback rather than contacting us, your profile is suspended while the dispute runs. If the chargeback is found to be unjustified, the account is permanently closed. We would far rather you emailed us first — most billing problems are resolved the same day.

Chargebacks

If you raise a chargeback or payment dispute for a membership that was delivered, we will supply the payment provider with the record of your registration, your acceptance of these terms with its timestamp and IP address, your activation record, and your activity log showing the service was used. Your account will be permanently removed and you will not be permitted to register again.

If you believe a payment was genuinely taken in error — charged twice, or charged on an account that was never activated — write to billing@byahme.com first. Genuine processing errors are corrected promptly and without argument. That is a different thing from dissatisfaction with the outcome of your search.

The two exceptions

There are exactly two circumstances in which we refund, and we would rather name them than pretend there are none:

• A duplicate or erroneous charge. Taken twice for the same membership, or taken without a membership being activated. Refunded in full.
• A prolonged failure on our side. If the Service is unavailable for a continuous period that materially deprives you of the membership you paid for, we will extend your term to compensate, or refund pro rata where extension is not practical.

Neither exception covers dissatisfaction with other members, with the size of the database, or with the result of your search.

Statutory rights

Where you live in a country whose mandatory consumer law grants a cancellation or cooling-off right that cannot be excluded by contract, that right is unaffected by this policy. In most such jurisdictions that right is lost once you expressly request immediate commencement of a digital service and the service begins, which is what happens when you activate a membership. If you are unsure of your position, contact us before paying rather than after.